REFUND AND RETURN POLICY
Last updated: July 25, 2026
Thank you for shopping with Dollar Value Zone. We want you to be satisfied with your purchase. This Refund and Return Policy explains the requirements for returns, exchanges, refunds, damaged products, and order cancellations for purchases made through dollarvaluezone.com.
Return Period
-Eligible products may be returned within 14 days of delivery or pickup.
-To qualify for a return, the product must:
-Be unused, unopened, and in its original condition
-Include its original packaging, labels, accessories, and parts
-Be accompanied by the order confirmation, receipt, or other proof of purchase
-Be returned within the applicable return period
-Returns that do not meet these conditions may be refused.
Non-Returnable Products
-For health, safety, and quality-control reasons, the following products are generally final sale and cannot be returned:
-Food, groceries, candy, and beverages
-Refrigerated, frozen, or perishable products
-Opened health-care or personal-care products
-Cosmetics, hygiene products, and beauty products that have been opened or used
-Opened cleaning products, chemicals, or household liquids
-Gift cards
-Clearance, closeout, or final-sale products
-Products damaged through misuse, neglect, improper storage, or normal wear
-Products without proof of purchase
These restrictions do not apply when an item was delivered damaged, defective, expired, or different from the item ordered.
Damaged, Defective, Expired, or Incorrect Products
-Please inspect your order promptly after delivery or pickup.
-If you receive a damaged, defective, expired, missing, or incorrect product, contact us within 48 hours of receiving the order.
Please provide:
-Your full name
-Your order number
-A description of the issue
-Clear photographs of the product, packaging, expiration date, or damage
-Any other information reasonably needed to review the claim
Depending on product availability and the circumstances, Dollar Value Zone may offer a replacement, store credit, or refund.
Please do not discard the product or its packaging until we have completed our review.
How to Request a Return
Before returning a product, email support@dollarvaluezone.com to request return authorization.
Do not send products back without contacting us first. Unauthorized returns may not be accepted or refunded.
After approving the request, we will provide instructions for returning the product or arranging a local return when available.
Returns may be directed to:
Dollar Value Zone
5673 Cedar Ridge Drive
Ann Arbor, Michigan 48103
United States
Customers should not mail products to this address until return instructions have been provided.
Refunds
After we receive and inspect an approved return, we will notify you whether the refund has been accepted.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Please allow approximately 5 to 10 business days after approval for the refund to appear in your account.
Unless the return is caused by our error or by a damaged, defective, expired, or incorrect product:
-Original shipping and delivery charges are nonrefundable
-Return shipping costs are the customer’s responsibility
-Any shipping or handling charges may be deducted from the refund
-Expedited delivery charges are nonrefundable
-When refunding returned taxable merchandise, applicable sales tax will be refunded or credited as required by Michigan law.
Exchanges
Exchanges are subject to product availability.
The fastest way to obtain a different product may be to request a return for the eligible item and place a new order after the return has been approved.
If the requested replacement is unavailable, we may issue a refund or store credit instead.
Order Cancellations
Orders may be canceled only before they have been processed, prepared, shipped, or assigned for delivery.
To request a cancellation, contact support@dollarvaluezone.com as soon as possible and include your order number.
We cannot guarantee that a cancellation request will be completed once order processing has started. Orders that have already been shipped or delivered must follow the return requirements described in this policy.
Delivery Issues
Customers are responsible for providing a complete and accurate delivery address and contact information.
Dollar Value Zone is not responsible for delays, failed deliveries, or lost orders caused by:
-Incorrect or incomplete delivery information
-An unavailable recipient
-Restricted building access
-Unsafe delivery conditions
-Carrier delays
-Severe weather
-Events outside our reasonable control
If an order is marked delivered but cannot be located, please check the delivery location and contact us promptly.
Missing Refunds
If an approved refund does not appear within the expected period:
Check your bank or payment account again.
Contact your card issuer or payment provider.
Allow additional time for pending transactions to post.
Contact us at
if the refund is still missing.
Return Abuse and Fraud
Dollar Value Zone reserves the right to refuse a return, exchange, refund, or future transaction when there is evidence of fraud, misuse, excessive returns, altered products, false claims, or a violation of this policy.
Consumer Rights
This policy does not limit any rights or remedies that cannot legally be excluded under applicable federal, state, or local law.
Changes to This Policy
We may revise this Refund and Return Policy periodically. Changes will become effective when the updated policy is posted on the website.
The policy in effect on the date of purchase will generally apply to that order.
Contact Us
For return, refund, exchange, cancellation, or order-related questions, contact:
Dollar Value Zone
Email: support@dollarvaluezone.com
Phone: (517) 643-3973
Address: 5673 Cedar Ridge Drive, Ann Arbor, Michigan 48103, USA